RETURNS & REFUNDS

We hope your Rowley Hesselballe purchase is exactly what you were looking for, but in the event that it is not quite right we will happily exchange or refund your item within 14 days of delivery.

We offer free returns from the UK and Turkey.

RETURNS UK

In order for us to process your return quickly please follow the below returns instructions.

1. All goods must have original tags on and returned in their original packaging.
2. All products must not be worn, washed or altered and must be free of makeup, marks, stains, pet hair, floor debris and pin marks.
3. To arrange your return use the returns label included in your package and fill out the reason code for the return.
4. Attach the return label you received with your delivery to the package.
5. Drop off at your local DHL drop off point or call your local DHL office and quote the waybill number for a driver to come and collect your parcel free of charge.

RETURNS TURKEY

1. All goods must have original tags on and returned in their original packaging.
2. All products must not be worn, washed or altered and must be free of makeup, marks, stains, pet hair, floor debris and pin marks.
3. To complete your return please email us at info@rowleyhesselballe.com to arrange a driver to come and collect your parcel free of charge.

NORTH AMERICA & EU

Orders to North America and the EU can be returned but please note taxes and customs charges are non-refundable. please contact us at info@rowleyhesselballe.com to arrange.

We do not accept returns outside of the UK, EU, Turkey and North America.